Student Experience

New Student Support + Sales

This is the person who makes sure nobody tries EYC once and quietly disappears. You check in with new students during their 3-week intro, answer their questions, and help them choose the membership that fits their life.

What you'd do

• Call and text every new student after their first class

• Check in again mid-intro, and before the intro ends

• Answer questions about classes, heat, what to bring and pricing

• Follow up with leads from Instagram, the website and events

• Help students find the right option: membership, class pack or drop-in

• Track every touchpoint in a simple shared sheet or in Walla

Time + pay: About 3 to 5 hours a week, mostly flexible and from home, with some time at the front desk. Hourly base plus a bonus per new membership; membership included.

You'd be a great fit if

• You genuinely like people and follow-through comes naturally to you

• You can recommend something without pressure: helpful, never pushy

• You practice at EYC or another hot studio, so you can speak from experience

First 30 days

1. Complete the 3-week intro yourself, so you know the journey

2. Learn Walla: client profiles, packages, notes

3. Become comfortable with the message scripts Krystle provides for set days throughout the New Student Intro journey

4. Weekly 15-minute review: how many intro students converted to members.